Suspending and Cancelling your account

Effective Date: July 2024

Cancelling Your Account

You may cancel your account at any time by contacting our support team at support@appiversity.com. The process and data retention policies vary depending on your plan type.

Kickstart Plan Cancellation

For users on our Kickstart plan:

Once we receive your cancellation request, your data will be permanently erased from our servers immediately.
Your account will be completely deleted with no option for recovery.

Paid Plan Cancellation and Suspension

For users on a paid plan:

You may request either account suspension or account deletion.
Suspended accounts become inaccessible through our normal web application but remain stored for up to 12 months without payment.
After 12 months of suspension without renewal, the account and all associated data will be permanently deleted.
Deleted accounts are removed from our servers immediately, after confirmation with our account team and your institution. We will provide data back ups to you for your use in the future.

Requesting Deletion or Suspension

Paid account holders must submit their deletion or suspension requests through their designated Representative of Record.
We will begin processing all suspension and deletion requests within one week of receipt.

Data Retention and Backups

While account data is deleted from active servers, data stored in backups will remain available per our internal backup retention policy.
Backup data is not accessible to account holders but is retained for security and compliance purposes.