Representative of Record

Effective Date: July , 2024

Overview

The Representative of Record is a designated member of your institution who serves as the primary point of contact for account matters. This individual plays a crucial role in validating institutional data and ensuring smooth communication between appiversity and your institution.

Responsibilities

Validation of Institutional Data: Ensuring that all institutional details remain accurate and up to date.
Primary Contact: Serving as the main liaison for all communications regarding institutional verification, account management, and billing.
Authorization: Having the authority to request or approve changes related to the institution’s account.

Verification Process

The Representative of Record is verified by our team using publicly available sources, such as your institution’s official website. You will identify this person when you begin account verification.
Once verified and attached to your account, the Representative of Record can appoint additional representatives to assist in managing the institution’s account.

Role in Account Management

When making significant changes to your account—especially related to upgrades, billing, suspension, or cancellation—we will work directly with one of these representatives as the primary point of contact.
This ensures that all changes are authorized by an institutionally verified representative, maintaining security and consistency in account management.

Requirements

At least one user from each institution must hold the Representative of Record privilege.
This individual is identified through our verification process, which is outlined in Verification.
Institutions may designate additional representatives as needed.