Account Management

This section provides important information about managing your appiversity account, including account upgrades, the role of the Representative of Record, data privacy, private hosting options, and support services.

Account Management

You have full control over your account, including the ability to upgrade, suspend, or delete it. Paid plans include options for account suspension and reactivation within a set retention period. See Upgrading and Cancellation/Suspension.

Representative of Record

Each institution must designate a Representative of Record, who is responsible for account validation, billing communications, and managing institutional data. This individual is verified by appiversity and can appoint additional representatives as needed.

Data Privacy

We prioritize the security of your data. Account holders own their data, and we do not sell or share it. Our multi-tenant cloud application ensures strict access controls, with private hosting options available for additional data isolation. See more in our Data Privacy Policy

Private Hosting

For institutions requiring dedicated infrastructure, private hosting provides an isolated environment with dedicated servers and databases. This ensures exclusive resource allocation and enhanced security. You can learn more here

Support

All account holders, whether on free or paid plans, receive full support from our team. There are no chatbots—only live support professionals available to assist you. Custom solutions and integrations for institutions are available under separate agreements, but standard support remains free for all users. Learn more here

For more details on each topic, please refer to the respective sections in this document or contact support@appiversity.com.